The following section, forms our company policy. Before submitting an order we recommend that you read and understand these policies. When you submit an order you are entering into a contract with LASALLE INTERIOR TRIM and you may be bound by the terms described herein. Our customer service phone is open from 9:00am to 5:00pm weekdays 01320 340220 (UK local rate) or +44 1320 340220 (International) or you can contact us by email [email protected]
We will be responsible for supplying, packaging and sending the goods as described.
We will not be responsible for the goods once they have left our premises.
We will not be responsible for any losses resulting from your use of or your inability to use any product ordered from us.
We will not be responsible for any losses resulting from your use of or your inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible for the installation and/or use of any product you order from us. Where applicable, the manufacturer’s instructions will guide you through this process. If you are unable to follow the instructions you should seek assistance in the first instance from LASALLE INTERIOR TRIM, a friend, colleague or professional.
We make no promise that our website will be uninterrupted or entirely error free.
This does not affect your statutory rights as a consumer.
Copyright, Trademarks & Data Protection
All rights in the designs, information and photographic images on our website are owned by us. They are protected by copyright and other intellectual property rights.
The content on our website may not be used for any purpose other than for browsing and/or ordering from us. Any infringement of our Copyright and/or Intellectual Property will be pursued.
We will use the information that you provide and records of items you order to monitor and improve our service.
Links to other websites and services
Our website contains links to other websites which are not under our control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
Whilst we take every effort to ensure images and descriptions are correct we cannot guarantee these exactly reflect the true nature of the product, particularly the reflection of true colours, shades and textures, due to variations in your computer set-up (including screen settings and ambient lighting) variations will occur.
Please note that colours, sizes, and measurements given on our website are approximate only.
All prices quoted online by phone and email, include UK VAT where appropriate and all prices quoted are ex-works so delivery charge to be added to all prices advertised or quoted for out side UK mainland. Shipping within the UK mainland is free. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect. Our prices do not include fitting of any products.
For export the following applies: Within the EU vat is charged at the present rate and can only be deducted with presentation of an official verified EU VAT number.
For International Export we are able to deduct the vat from sales. Please be aware that with any export be it international or EU you may still be liable for any import duties and/or clearance duties and we take no responsibility for these charges.
PLACING AN ORDER
We take orders through our online shop for U.K. customers, however there are times when this may not be suitable, if this is the case we can take your order over the phone, we do require full payment at the time of order. For all orders outside the U.K. you will need to contact us by email or phone us with your order and once the total amount including shipping has been agreed we will either send you a PayByLink or our BACS details on request.
We accept payment by all major credit and debit cards shown below. We accept personal or business cheques, but funds must clear before we can either proceed with production or despatch a stock item. All on-line credit card transactions are processed through WORLDPAY. This is one of the UK’s largest payment gateways. At LASALLE INTERIOR TRIM we do not collect or have access to your credit card details. All information is collected off-site through WORLDPAY. The personal information which we hold will be held securely in accordance with our internal security policy and all rules enabling us to be PCI DSS compliant. We reserve the right to refuse acceptance of payment details if we think they are being used fraudulently. Orders placed on the phone will be processed through worldpay and all telephone and email orders are bound by our terms
PLEASE NOTE: WE WILL NOT TAKE CARD DETAILS BY EMAIL DUE TO SECURITY PAYMENT REGULATIONS
For customers living worldwide unable to ring, we will issue a pro forma invoice with the options of
- BACS – Direct Bank Payment
Cards accepted through our online shop, over the phone and PaybyLink
We will issue a pro forma invoice. Once confirmation is received we will create a PayByLink, you will then receive a direct link by email from WorldPay to make a secure card payment yourself
Bank payments BACS – Direct Bank Payment (funds are to clear before your order is processed)
BACS payments from outside the UK: please note that all BACS payments direct to LASALLE INTERIOR TRIM account will be subject to a £7.00 Bank Charge Fee, this only applies to payments being received from outside the UK.
We will issue you with a pro forma invoice with our bank details on
(if paying by bank transfer from outside the UK, please make your payment in Pounds Sterling, thank you)
At LASALLE INTERIOR TRIM we make a large range of products, but due to the scope of our range and in many cases the complexity of manufacture all items are made to order. We manufacture all trim products and these are all hand made. This means that any lead times given or possible dispatch dates are an estimate and we endeavour to hit the times given. Please remember the dates given are the dates of manufacture and ready for despatch not the date of arrival.
Our products are HANDMADE TO ORDER – LEAD TIME IS APPROXIMATELY 6 WEEKS from placement of order/payment
(when only buying Insulation/Accessory Products – these are usually in stock, and shipped within a few days)
BESPOKE AND SPECIAL ORDERS
We are always happy to manufacture an order to your personal requirements but these are then personal to you and we can not sell this to another customer; therefore this is covered under our terms for Bespoke Manufacture unless faulty or we have made an error on your request we will not accept any returns on these items and we will repair or correct under warrantee any fault under the same terms and return.
So what do we classify as ‘Bespoke’
Any of our products that are modified to your own requirements which include :-
- Any modification of our products to suite your needs
- Raptor textured paint finish
- Luxury fibre finish
When choosing a bespoke finish colour online we will not guarantee the colour finish will exactly reflect the true colours, shades and textures as shown on your screen (including screen settings and ambient lighting) they will vary due to the differences in display settings and printing processes used
We will always insist that a physical sample be agreed upon ensuring customer satisfaction
All bespoke orders require payment in full prior to manufacture.
General Data Protection Regulation 25th may 2018
The General Data Protection Act defines the legal responsibilities of data users such as ourselves. The Act governs the collection, storage, use and transfer of personal data, for example, name, address, email, age, etc.
Data Protection Act 1998
The Data Protection Act defines the legal responsibilities of data users such as ourselves. The Act governs the collection, storage, use and transfer of personal data, for example, name, address, email, age, etc.
What Information We Collect
We may collect the following information:
- Name and payment details
- Contact information including telephone number and email address
- Demographic information such as postcode, preferences and interests
What We Do With the Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Securely process your payment details online or via telephone
- Send you tracking information, invoices and statements
- Internal record keeping
- Send you bespoke colour samples/technical/safety data sheets that have been requested
- We may use the information to improve our products and services
Sharing And DataStoring Your Personal Data
We will not sell or rent your personally identifiable information to anyone.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will do our best to maintain the accuracy of the personal information you supply to us. You have the right to access and correct, or request to have your personal information deleted at any time and if you wish to do so please contact us at [email protected]
Storing Your Personal Data
Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
On our website we may provide space for your comments and/or provide a short survey for you to complete. This is used only to help us refine the content and relevance of our website. It is not re-used or re-applied for any other purpose.
Most browsers are initially set up to accept Cookies. If you prefer you can reset your browser either to notify you when you have received a Cookie or to refuse to accept Cookies.
It is important to note that if you choose not accept Cookies, or you set your browser not to accept Cookies, you may not be able to use certain features on our site.
In general, our service automatically gathers certain usage information about the numbers and frequency of visitors to our website. We only use such data as aggregate. This collected data helps us to determine how much our customers use parts of the site, so we can improve our site for your use.
We may collect and track traffic by IP address. An IP address is a number assigned to your computer when you use your browser on internet. We log this information, but this information is never linked to any personally identifying information. It is used to audit the number of visitors coming to our website.
We make every effort to ensure that the product images we use are accurate and up to date. All product images are either owned by LASALLE INTERIOR TRIM or are used with the permission of the originator and remain the copyright of the originator. Unauthorised use of images owned by LASALLE INTERIOR TRIM will be taken very seriously.
We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator. Manufacturer part numbers are used for identification purposes only and do not imply or indicate the identity of the manufacturer.
This website is made available for public viewing on the basis that LaSalle Interior Trim exclude to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website. Further, whilst we endeavour to ensure the accuracy and completeness of the content of the pages of this website, LASALLE INTERIOR TRIM do not accept any liability or responsibility for loss occasioned as a result of reliance placed on any part of its contents.
We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible. Complaints can be made either over the phone on 01320 340220 (Local) +44 1320 340220 (International) or by email. [email protected]
Your ordered products
HEADLININGS Fitting Guide – Drive rivets for fitting – Nuts and bolts for sun visor re-fitting
SIDE TRIMS Fitting Guide – Self Tapping Screws for Fitting
DOOR TRIMS Fitting Guide – Self Tapping Screws for Fitting
INSULATION PRODUCTS Fitting Guide
ALPINE PRODUCTS Fitting instructions
– – – – – – – – – –
Lasalle interior trim Products are usually dispatched within the 6 week period from placement of order and payment
Insulation products if purchased separately will be dispatched within 3 – 5 days from placement of order and payment
Alpine products if purchased separately will be dispatched within 3 – 5 days from placement of order and payment
We will email/contact you with a 7-10 day warning of dispatch, of our handmade products, to allow for any updates/changes for delivery that may be needed
We will also email again on the day of dispatch to confirm
UK deliveries of our smaller products are shipped with Royal Mail/Parcel force – within a 3 – 5 day period
UK deliveries are shipped with TNT – 48hr service – always dispatched on a Wednesday (unless other arrangements have been made) with delivery on Friday anytime between 8am-6pm
European deliveries are shipped with TNT – approx 3-7 working days – usually dispatched on a Wednesday with delivery the following week – your tracking number will be supplied
Rest of world deliveries are shipped with TNT or TGE – approx 3-10 working days – deliveries are usually dispatched on a Wednesday with delivery in the following week or two – your tracking number will be supplied
PLEASE NOTE WE ARE NO LONGER PROCESSING INDIRECT EXPORTS DUE TO SO MANY CUSTOMERS:
- NOT PROVIDING THE REQUIRED PAPERWORK
- NOT SUBMITTING THE PAPERWORK WITHIN THE TIME LIMITS
Customers outside of the EU please note you may be liable to pay local/import taxes depending on the country and products value – WE WILL NOT REDUCE THE VALUE OF PRODUCTS FOR SHIPPING
PURPOSES – SO PLEASE REFRAIN FROM ASKING US
Shipping Prices Including VAT
UK Mainland – Free shipping.
UK Islands – Please enquire as shipping varies for different Islands.
EUROPE – prices change daily, so please enquire, we will charge you the quoted price on the day of order and will include VAT, unless we receive a official EU VAT number then no VAT will be charged.
REST OF WORLD – prices change daily, so please enquire, we will charge you the quoted price on the day of order and will be VAT free.
Important Delivery Information (IDI pdf)
GOODS NEED TO BE CHECKED AND SIGNED FOR
(if you choose to have the delivery with no recipient to check & sign for the goods, then this is at your own risk entirely)
- If there are signs of any damage, you MUST STATE THIS ON THE DELIVERY RECORD WHEN YOU SIGN
- Once you have signed for the goods, or once they have been left with no recipient at your request, there is NO REDRESS with either the courier or LASALLE INTERIOR TRIM, should you later discover any damage or missing products
If the goods have been damaged in transit in any way, we need to be notified immediately as there are only 7 DAYS in which to make a claim with the shipper – Pictures of the damaged box/es and goods will help with the claim
SO PLEASE MAKE SURE YOU
IF IN ANY DOUBT OR YOU ARE UNSURE OR TIME IS SHORT PLEASE SIGN DAMAGED REGARDLESS –THIS WAY THERE IS COVER JUST INCASE THERE IS A NEED TO MAKE A CLAIM
The shippers will assume the shipment was delivered in good condition unless the receiver has NOTED any damage on the delivery record when he or she accepted the shipment. In order for the shippers to consider a claim for damage, the contents of your shipment and the original packaging must be made available for inspection.
You may be required to provide proof of the damage, INCLUDING THE EXTERNAL PACKAGING. The contents of the consignment and the original packaging MUST BE AVAILABLE FOR INSPECTION AT THE DELIVERY ADDRESS.
LASALLE INTERIOR TRIM DELIVERY TERMS AND CONDITIONS
- LASALLE INTERIOR TRIM WILL BE RESPONSIBLE FOR MANUFACTURING, SUPPLYING, PACKING AND SENDING THE PRODUCTS AS DESCRIBED
- WE WILL NOT BE RESPONSIBLE FOR THE PRODUCTS ONCE THEY HAVE LEFT OUR PREMISES
- IT IS YOU, THE CUSTOMER THAT IS RESPONSIBLE TO MAKE SURE THAT THE GOODS ARE RECEIVED, INSPECTED AND THAT THEY HAVE NOT BEEN DAMAGED IN TRANSIT IN ANY WAY
Thank you for your cooperation and understanding – we apologise if this seems somewhat extreme, shippers/couriers will do anything to dismiss a claim, they all have very strict terms and conditions so we are trying to ensure that our customers are covered in every aspect of the delivery procedure, and therefore if unfortunately a claim has to be made this will make claiming quicker and easier for all concerned